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Policies


Free Events:
If a TCNJ department, office or student organization is planning a free event, but that event should be considered a High Profile event, then that event must be “ticketed” in order to manage the size of the audience and the seating. The organization’s representative[s] need to schedule a meeting with Susan O’Connor, Coordinator of Audience Services, at least four weeks prior to the event to determine whether or not ticketing is necessary.

Ticketed Events: If a TCNJ department, office or student organization is planning to ticket an event, the organization’s representative[s]  need to schedule a meeting with Susan O’Connor, Coordinator of Audience Services, at least four weeks prior to the event.

Box Office Fees:

  • $0.50 per ticket for complimentary tickets [deducted from client revenue]
  • $1 per ticket for standard tickets [deducted from client revenue]
  • 3.5% fee for credit card charges [deducted from client revenue]
  • $2 per ticket service fee added to internet sales [paid by patron]
  • $2 per order service fee added to Will Call and Mail options [paid by patron]

Audience Services Meeting: Please let the Audience Services Coordinator know if you would like to apply for a waiver of our ticketing services.

Ticketing Waiver Requirements:

  • If the highest ticket price for an event is $5,
  • And the expected audience for an event will not reasonably exceed 250 in the Mayo Concert Hall or 500 in the Kendall Main Stage Theater [subject to the Center's review].
  • Then, if approved, the organization may conduct their own cash sales at the door.

If the waiver is granted,

  • The organization will provide its own cash drawer,
  • The organization will provide its own cashiers,
  • And the organization will provide their own tickets,
  • All monies should be turned into the Front of House Manager who will verify the count, lock the money in the venue safe, and give the designated organization representative a receipt for these monies.


Staffing:

Whether or not your event is ticketed, we will staff your event with one of our Front of House Managers. S/He will be on duty 1 ½ hours before curtain and will remain on duty until the house is clear and the venue is closed. S/He is responsible for:

  • Supervising the overall facility and event operation;
  • Orienting your ushers;
  • Assisting with seating the house;
  • Managing any problems, e.g. difficult patrons, an emergency, etc.;
  • Overseeing the safety and security of the patrons, ushers, and other front-of-house staff.
  • The cost for the House Manager is included in the contract.

We will staff the Box Office with a cashier. The Box Office opens one hour before curtain time. The first cashier is provided at no extra cost to the organization. If an organization would like to have a second cashier added to the staffing, they may do so for an additional fee.

Ushers are your responsibility!

Revenue Management:

  • The Coordinator of Audience Services will deposit the money in compliance with the policies and procedures established by the Office of Finance and Business Services and will provide the organization with a report detailing the revenues and box office fees.
  • The Office of Finance and Business Services will move the revenue to the appropriate chartfields.

Donations:

  • Organizations wishing to solicit/accept donations, should consult the College regarding the relevant policies and procedures.
  •  For those student organizations receiving SAF funds, the following applies:”Budgets may not include contributions to charities. Student Activities Funds may only be used to cover expenses for sponsoring events or services for the student body, not with the purpose of raising funds for charity. Donations of any kind (monetary or other) may not be collected or solicited for at a SAF Funded event, unless the SFB makes an exception as described below. If an organization chooses to donate money it must come from their Fundraising line. In cases of national or international crisis (specifically a natural disaster), the SFB reserves the right to make an exception to this policy.”
    [SAF Manual]
  • For those organizations presenting/producing events in the Center’s performance venues that collect donations in addition to or instead of ticket revenues, the organization representative will count these monies and then give them to the Front of House Manager to count as well. The Front of House Manager will put the donations into a separate money bag, lock it in the venue safe and give the designated organization representative a receipt. These monies will be deposited as outlined above [the organization needs to indicate whether or not these are donations to the organization or to an outside charity].

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